Refund & Returns Policy

Section 1 – Eligibility for Returns

To qualify for a successful return, exchange, or refund, your product must strictly meet the following verification criteria:

• The jersey must be unworn, unwashed, and in the exact original condition that you received it.
• It must feature all original product tags, brand labels, and protective packaging completely intact.
• You must provide the valid invoice or original order number as proof of purchase.

⚠️ Section 2 – Non-Returnable Items (Customized Jerseys)

Please note that personalized items are crafted uniquely for you. Any football jersey that has been customized with a specific player’s name and number, or a personalized custom name and number, cannot be returned, refunded, or exchanged.

An exception is granted only if there is a verified manufacturing defect or a printing error made by our facility. We strongly advise checking our official sizing charts meticulously prior to ordering customized apparel.

Section 3 – Damaged, Defective, or Incorrect Deliveries

We implement a strict multi-tier quality check before any order is dispatched. In the rare event that you receive an item that is structurally defective, damaged during transit, or if you received an incorrect configuration (wrong size, team, or patch setup), please report it to our support channels immediately.

Upon verification, we will rapidly coordinate a brand-new replacement or arrange a full refund at absolutely no additional cost to you.

Section 4 – Return Shipping Responsibility

• Store Error: If the return is caused by our error (defective, damaged, or incorrect product configuration dispatched), World Jersey Center will cover 100% of the return courier fees.

• Customer Preference: If the return is initiated due to a change of mind, personal preference, or ordering an incorrect size for a blank/non-customized jersey, the customer is responsible for standard return shipping fees. Original logistics fees are non-refundable.

Section 5 – Inspection and Processing Timeframes

Once your returned package is received and logged by our warehouse team, it will undergo a standard inspection to verify tags and garment condition. We will issue a direct email update confirming approval or rejection of your claim.

Approved refunds are executed immediately. The funds will automatically be credited back to your original method of payment (Visa, Mastercard, Stripe, or PayPal) within 5 to 10 business days, depending strictly on your financial institution’s processing cycles.

Section 6 – Order Cancellations

Because we systematically fast-track our processing line and custom print schedules to guarantee rapid global delivery, order cancellations must be requested within 2 hours of purchase. Once an order enters production or the shipping queue, it cannot be canceled.